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T & C's

SJK Rocks terms & Conditions

Return Information

  • All purchases are final, if there’s a fault with any product with in the first 5 days of delivery please contact us and we will assess on a case by case basis
  • A change of mind is not warrant for a refund
  • Shipping costs are the responsibility of the buyer for any returns
  • All original packaging and paperwork is required for returns, otherwise, surcharges will apply
  • Any refunds given will only be applied once we are in hand of the product ourselves, we cannot be held responsible for incoming shipping charges
  • All stones over $500us will come with a gem certificate
  • All shipments are sent via the Gem Association of Sri Lanka from S.J.K.F Ltd Pvt Sri Lanka. 
  • All import taxes will be paid by the customer as each country operates a different procedure
  • We will not be held responsible for any import charges or delivery charges that are extra due to customer’s negligence
  • All orders are trackable and you will be advised of the tracking number once sent

Order Information

Payment

We require payment in full before production can begin, and before jewellery can be shipped.

  • Accepted forms of payment on SJKRocks.com: All major credit cards, and PayPal
  • We do not accept wire transfers nor personal checks.

Production Time

As everything is made to order we aim to turnaround your order in 3-4 weeks. If your piece of SJK Rocks is in stock, we will send out the next day. Custom designs require at least 4-6 weeks for production, not including consultation time or shipping time.

Metal & Finish Options

We work in solid 18k gold.

  • Most items in the collection are available in either Silver 925, 18k white, yellow or rose gold
  • Some select items are only available in one metal colour
  • We finish all our designs in shiny polished finish but if you prefer matt please specify when ordering

Sizing Options

We offer a great ring sizing tool on our website, please follow the instructions but we do highly recommend having a professional measure your ring size. Our bangle size is also on our sizing guide, please measure correctly as stated to ensure the fit is right first time. We do not offer refunds on customer size error

Packaging

  • Your SJK Rocks purchases will be packaged securely for shipment
  • A receipt will be emailed to you upon check out
  • Your jewellery will come gift-wrapped in a branded SJK Rocks pouch, in a sealed by the gem exchanged metal box. Please be aware all Sri Lankan exports through the Gem Exchange will follow this procedure
  • If the jewellery is less than $100us it may be posted internally with a local insured postal service

Shipping

The buyer is responsible for all shipping costs. We work with the Gem Exchange Colombo to gain the best rates for our precious gems to be shipped to you. We will email you once your order is dispatched with a tracking number. If you’re in a hurry for your gems, please let us know on your check out comments and your also very welcome to email sjk@sjkrocks.com and we will do our best to support your needs

  • International packages are fully insured
  • Some countries require VAT/import fees at customs before delivery can be completed. The buyer is solely responsible for these fees
  • The buyer is responsible for providing a reliable, secure shipping address
  • We will *not* ship to a hotel or to a non-permanent address

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected.

Copyright

Design Rights and Copyrights remain the sole property of SJK Rocks LTD. Prices are correct at the time of publication. SJK Rocks reserves the right to review our prices at any time. All Exchange rates will be calculated by our check out servers.

Company

SJK Rocks is listed with an Australian Business Number and manufactured in Sri Lanka under S.J.K.F Pvt Ltd whom are registered with the Sri Lanka Gem Export Authority. 

Further Information

Exchanges

We do not accept exchanges, if you find your piece of SJK Rocks is faulty with in the first 5 days of receipt please email us sjk@sjkrocks.com

Cancelling an Order

If you need to cancel your order, please get in touch with us as soon as possible. Email sjk@sjkrocks.com

  • Cancellation requests must be requested within 7 business days of order placement, for all made to order jewellery.
  • Ready to ship items must be cancelled prior to shipment.
  • We will refund you in full for your cancelled order if with in the above time frames

Prices

As we evolve we have the rights to change our prices, these will reflect on gold and metal price fluctuations as well as stone prices. We will always give our customer the best price we can. Our website is listed in AUD $ which has a currency converter linked with ANZ banking. 

Sizing Options

We offer a great ring sizing tool on our website, please follow the instructions but we do highly recommend having a professional measure your ring size. Our bangle size is also on our sizing guide, please measure correctly as stated to ensure the fit is right first time. We do not offer refunds on customer size error

Chains

All our pendants are offered with chains to match the descriptions. They are all a standard length of 14 inch. If you would to change the chain length, please contact us directly to quote you on the amendment before we action your order. All pendant prices are without chains unless specified, chain prices will be added to the cart in the check-out process. Please make sure you select which chain you would like as our pendants can be worn with a mix and match look with blending gold/silver and rose gold. All Pendants have a large enough attachment they can be fitted on an existing chain.

One Of A Kind

Each product is handmade and therefore unique and small variations will occur resulting in slight differences from any photographs or items in stock. Stone and metal colours may vary and sizes are accurate within reason. We are also aware that variations in monitor, browser or software calibrations on your browsing device may cause variations in image and colour of items shown digitally, for which we cannot accept responsibility. If for any reason you are not happy with your order or you feel it is not in keeping with your request, please do contact us with 5 days of receiving your SJK Rocks.